TERMS & CONDITIONS

About Us The Old Pine Flooring Co Ltd / Period Projects are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
The Old Pine Flooring Co Ltd/Period Projects
346-348 Burgess Road Southampton Hampshire SO16 3BJ United Kingdom
Phone: 02380 570666
Fax:
Email: info@periodprojects.co.uk
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.

We accept credit card/PayPal payment.

Credit Card/Paypal charges may apply.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, by email, and hence a contract between us, and we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced or over priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Once we receive your deposit this is non refundable as we will always incur product and time costs which we cannot recover.
Shipping And Handling Pine slivers and items over 6kg will be shipped using Parcelforce 48, so expect to receive your order within two working days.

Small items weighing under 6kg, like escutcheons, door knobs, etc, will be shipped using first class post, so expect to receive your order within one to two working days – Royal Mail permitting.

Doors will be shipped using a specialist courier depending on your and postcode.

Fireplaces will be shipped using a specialist courier depending on your and postcode.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee We guarantee your satisfaction.
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 02380 570666 (International +44 02380 570666) or fax us on or write to us at 346-348 Burgess Road Southampton Hampshire SO16 3BJ United Kingdom